Return Policy

At Pocelia, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days from the delivery date.

To qualify for a return:

• Products must be unused, unopened, and in original packaging.

• Proof of purchase is required.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Restocking Fees

We do not charge any restocking fees.

Final Sale Items

We currently do not classify any items as final sale unless specifically stated on the product page.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within several business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@pocelia.com with your order number and photos of the issue.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@pocelia.com
Website: https://pocelia.com