At Pocelia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The item must be in the same condition as received.
• Proof of purchase or your order number is required.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged by the customer unless they arrived defective or incorrect.

Order Cancellation

Orders may be canceled before they have been processed for fulfillment.

Once an order has entered processing or has been shipped, it cannot be canceled.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with this policy.

Return Shipping Fee

Customers are responsible for return shipping costs.

A flat return processing fee of USD $15.00 will be deducted from your refund for each approved return.

If the return is due to our error (incorrect, damaged, or defective item), no return shipping or processing fee will be charged.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method.
• The refund amount will exclude any applicable return processing fees.
• Original shipping charges are non-refundable unless the return is due to our error.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we will provide a replacement or a full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return unless they are defective or incorrect:

• Opened or used beauty products
• Opened dietary supplements or vitamins
• Products with damaged or missing original packaging
• Gift cards (if applicable)

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@pocelia.com

Website: https://pocelia.com