Shipping policy

Shipping policy

🚚 Shipping Policy – Pocelia

At Pocelia, we are committed to delivering your orders quickly, safely, and reliably worldwide.

πŸ“¦ Order Processing

All orders are processed within 1–3 business days (Monday–Friday), excluding holidays.

Once your order has been processed, it will be shipped immediately and you will receive a confirmation email with tracking information.

πŸ‡ΊπŸ‡Έ United States Shipping

  • Free Standard Shipping on all orders

  • Estimated Delivery Time: 7–10 business days after dispatch

🌍 International Shipping

We proudly ship worldwide.

  • Estimated Delivery Time: 10–15 business days after dispatch

  • Delivery times may vary depending on destination country, customs clearance, and local carriers

International customers may be subject to customs duties, import taxes, or additional fees determined by their local government. These charges are the responsibility of the customer.

πŸ‡ͺπŸ‡Ί European Union (EU) Orders

For customers located in the European Union:

  • Estimated delivery time: 10–15 business days after dispatch

  • Customs processing may occasionally cause additional delays

Under the EU Consumer Rights Directive, eligible customers have the right to cancel or return their order within 14 days of receiving the item without providing a reason.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

πŸ” Order Tracking

Once your order has been shipped, a tracking number will be sent to your email address.

Tracking updates may take several days to appear depending on the shipping carrier.

⏳ Shipping Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • Customs inspections

  • High order volume

  • Weather conditions

  • Carrier or logistics disruptions

  • International transportation delays

If your order is delayed, please rest assured that your package is still on the way.

πŸ“ Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Pocelia is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

πŸ“¦ Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Pocelia is not responsible for lost or stolen packages.

If you experience delivery issues, please contact the shipping carrier directly or reach out to us and we will do our best to assist you.

πŸ’¬ Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@pocelia.com
Website: https://pocelia.com